Effective Date: August 30, 2025

Legal Entity: SolveAI LLC

Registered/Operating Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA

Privacy Contact: [email protected]

Introduction

This Privacy Policy explains how SolveAI LLC ("we", "us", "our") operating the Solve.ai platform, collects, uses, discloses, and safeguards personal data when you use our website, apps, and communications services (the "Services") or interact with a customer who uses the Services. This Policy is designed to meet or exceed key requirements under United States and Canada privacy laws, including the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), Virginia CDPA, Colorado CPA, Connecticut CTDPA, Utah UCPA, and Canada’s PIPEDA and Quebec Law 25. When multiple laws apply, we apply the most protective rights and controls (the "highest‑standard‑wins" principle).

Our Roles

For the Solve.ai website and our direct relationships, we act as a data controller (U.S.: "business"). For business customers who use Solve.ai to process their end users’ data (e.g., voice calls, SMS OTP), we act as a data processor/service provider under applicable U.S./Canada privacy laws. We engage vetted sub‑processors for hosting, communications, analytics, and support under contracts that require appropriate safeguards.

Data We Process

·       Account & Business Data: contact names, emails, phone numbers, company details, billing and tax information.

·       Communications Data: phone numbers dialed, call/SMS metadata, message content (if enabled), recordings/transcripts (only with notice/consent).

·       Technical Data: device/browser type, IP address, identifiers, and logs (including security and fraud‑prevention telemetry).

·       Support Data: information you provide to resolve issues.

How We Use Data

·       Provide and operate the Services (e.g., calls, messages, verification/OTP).

·       Authenticate users; secure accounts; prevent fraud and artificial inflation of traffic (AIT).

·       Provide customer support, billing, and account communications.

·       Improve quality, reliability, and performance of communications and applications.

·       Comply with legal obligations and enforce our Terms of Service.

Legal Bases / Authority

We process personal data on one or more of the following bases: consent; performance of a contract; legitimate interests such as securing and improving the Services and preventing abuse; compliance with legal obligations; and other bases permitted under applicable laws in the United States and Canada.

Sharing & Sub‑processing

We share personal data with service providers under confidentiality and data‑protection obligations for communications delivery, cloud hosting, analytics, and support tooling. We may disclose information to competent authorities if required by law or necessary to protect rights, safety, and security.

International Transfers

We may transfer and store data in the United States and Canada. Where required, we implement appropriate safeguards (e.g., contractual clauses and technical measures such as encryption).

Retention

We retain personal data only as long as necessary for the purposes described, including to meet legal, accounting, or reporting obligations. Default media/recording retention is minimized and configurable for business customers. We can delete or anonymize data upon request, subject to legal holds.

Your Privacy Rights (U.S. & Canada)

Subject to verification and legal limits, you may exercise the following rights:

·       Access/Know: request a copy or summary of the data we hold about you.

·       Correction: request updates to inaccurate or incomplete data.

·       Deletion: request deletion of personal data we no longer need, subject to exceptions.

·       Portability: request a copy in a portable format where technically feasible.

·       Opt‑Out of Sales/Sharing/Targeted Ads: for jurisdictions with these rights (e.g., California, Colorado, Virginia, Connecticut, Utah), you may opt out of the sale or sharing of personal information and targeted advertising.

·       Limit Use of Sensitive Personal Information: where applicable (e.g., California).

·       Withdraw Consent: where processing is based on consent.

To submit a request, email [email protected]. If you are an end user of a Solve.ai customer, please contact that business first; we will support them in responding. You may authorize an agent to act for you where allowed by law.

Cookies & Similar Technologies

We use necessary cookies to operate the site. With consent where required, we may use analytics or marketing cookies. You can manage preferences via your browser or our cookie banner (where available). We currently do not respond to Do‑Not‑Track signals.

Communications Compliance

For outbound messaging and calling, we adhere to applicable U.S. and Canadian standards, including CAN‑SPAM, the Telephone Consumer Protection Act (TCPA), and Canada’s Anti‑Spam Legislation (CASL). You are responsible for obtaining appropriate end‑user opt‑in and honoring opt‑out mechanisms when you use our Services.

Security

We employ administrative, technical, and physical safeguards proportionate to risk, including access controls, encryption in transit, monitoring, least‑privilege access, and staff training. No system is 100% secure.

Children

The Services are not directed to children under 13 (or a higher age where required by local law such as 16 in Quebec for certain processing). We do not knowingly collect data from children. If you believe a child provided data, contact us for deletion.

Changes to this Policy

We may update this Privacy Policy periodically. We will post the updated version with a new effective date and, for material changes, provide additional notice.

Contact Us

Questions or requests: SolveAI LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA. Email: [email protected].

This document is provided for transparency and does not constitute legal advice.